Returns & Warranty

At POTLUCKENTERPRISES, we are committed to providing high-quality hair accessories along with dependable customer service. If you are not completely satisfied with your purchase, our Returns & Warranty policy is designed to make the process easy and convenient.

Return Policy

We accept eligible returns within 30 days of the delivery date.

To qualify for a return:

  • Items must be unused and in their original condition.
  • Products must include original packaging and any accessories.
  • Items must not be damaged, altered, or show signs of improper use.

Please contact our customer support team before returning any product to receive instructions.

Return Process

To request a return, please provide:

  • Order number
  • Product name
  • Reason for return
  • Photos if the item is defective or damaged

Once your request is reviewed and approved, we will provide instructions for sending back the item.

Refunds

After receiving and inspecting the returned item, POTLUCKENTERPRISES will process your refund:

  • Refunds are issued to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Original shipping charges may not be refundable unless the return is due to an error on our part.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Include your order details and clear photos of the product so our team can quickly review the issue and provide a replacement or refund.

Warranty Policy

Most items from POTLUCKENTERPRISES are covered by a limited warranty against manufacturing defects under normal use.

The warranty covers:

  • Defects in materials or craftsmanship
  • Malfunctions caused during production

The warranty does not cover:

  • Damage caused by misuse, accidents, or improper handling
  • Normal wear and tear
  • Unauthorized alterations

Customer Support

For questions regarding returns, exchanges, or warranty service, please contact POTLUCKENTERPRISES through our Contact Us page. We are dedicated to providing a smooth and reliable shopping experience for every customer.